- Request a payment history from your mortgage company. (The mortgage company is required by law to provide one every year free of charge.)
- Send a letter to the three credit bureaus – TransUnion, Equifax, and Experian, and dispute the fact that your mortgage payments do not show up or that you have not paid your mortgage payments and attach a copy of the payment history you obtained from the mortgage company.
- The credit bureau is required to verify the accuracy of the debt with the mortgage company within 30 days.
- At that point, the mortgage company can do one of two things:
- they can keep quiet and the credit bureau is required to accept the information you provided and post the payments; or
- they can accurately report your payment information to the credit bureau.
- Repeat this process on a regular basis, to keep the information updated.
Also, you should keep a copy of the payment history for yourself since you can use it when you’re applying for new credit to prove that you have been making your payments on time.